When victims of FanPro Management speak out, the company follows a consistent pattern of dismissal and suppression. Here is what we have documented.

Pattern 1: Blocking Clients Who Request Refunds

Multiple victims report that after requesting a refund — even when a contractual refund guarantee was in place — Tyron Humphris personally blocked them on communication channels.

  • Leanne de Lapp reported that CEO "Tyrone James" blocked her and refused a refund despite a contractual guarantee
  • Alan Bashford reported the founder blocked his refund request
  • Carla Holding reported the company simply stopped replying after six months

Pattern 2: Support Teams Disappear

Once clients raise concerns about poor performance, the support infrastructure vanishes:

  • Jeff M ($85,000 invested): "Support disappeared after raising concerns"
  • Elfriede Criscuolo: "They just stopped answering my emails entirely"
  • Wan Tsang ($17,000 invested): Reports unresponsive support

Pattern 3: Claiming Reviews Are Fabricated

On Trustpilot, FanPro Management has responded to negative reviews by stating:

  • "We've checked our full customer and support database and we don't have any record of a client matching this name or experience"
  • They attribute negative reviews to "a wave of fabricated, anonymous posts due to an unrelated internal matter"
  • They claim the reviews come from "a disgruntled former contractor who was terminated for misconduct"

This is a common tactic: rather than addressing the specific financial losses and broken promises, the company questions whether the victims even exist.

FanPro Management's response on Trustpilot claiming reviews are fabricated
FanPro's response pattern on Trustpilot — dismissing victim accounts as fabricated

Pattern 4: Retaliation Against Chargebacks

Wan Tsang reported that after filing a chargeback with their payment provider, their account was hacked. While we cannot confirm a direct link, the timing raises serious concerns.

Pattern 5: Operating from Dubai

By basing operations in Dubai while being registered in Australia, FanPro creates a jurisdictional gap that makes legal recovery extremely difficult for victims.

What You Can Do

  1. Document everything — save all emails, messages, receipts, and screenshots before they can be deleted
  2. Post your review on Trustpilot — public reviews are protected speech when truthful
  3. Report to regulators — ACCC and SA Consumer Affairs have jurisdiction over the Australian entity
  4. Contact your bank — discuss chargeback options, but be aware of potential retaliation
  5. Share your story here — collective documentation is harder to dismiss than individual complaints